ISOLTUBEX pipes and fittings are manufactured according to the requirements and criteria of the standards that are applicable, checking their quality continuously by carrying out the tests indicated in said regulations.
ISOLTUBEX guarantees the quality of its products through a Civil Liability Policy, signed with an international presence insurance company, against possible manufacturing defects, during the first FIFTEEN YEARS from the date of manufacture, being covered the damages that are caused exclusively for this reason.
The guarantee will only be applicable in the following cases:
Products that have manufacturing defects, as long as they have not previously been tampered with. Products (tube and accessories) that have been originally manufactured and / or distributed by
ISOLTUBEX S.L. and have printed or the ISOLTUBEX brand.
The guarantee will not be applicable when any of the following circumstances:
When the installation of our products is carried out in an incorrect way or when Mix with other materials that are not from our provenance.
For the use of deteriorated materials before installation.
For not observing the recommended assembly instructions.
The lack of collaboration or obstruction on the part of the client in the work of inspection and / or review of the products (installed or not) to be carried out by the technician designated by the company.
ISOLTUBEX, S.L. is not responsible for defects in installation or improper storage, as well as negligence in the preservation of products.
Our company will designate a technician who will carry out the recognition of the materials and will rule on the causes or reasons for the claim, giving, where appropriate, to the Insurance Company with which we have a civil liability policy; in these cases, the client can designate, in turn, a technician who is present at the realization of the appropriate verifications and contributes their collaboration to the definitive opinion. In case of detecting anomalies or defects in our productive process, we will proceed to process the corresponding documentation before the Insurance Company